Ticketless Parking at ECQ
As part of our ongoing commitment to enhancing your experience, Eastern Creek Quarter is introducing a new ticketless parking system. This upgrade is designed to make your visits easier, faster, and more accessible.
We’ve listened to your feedback about parking availability and other challenges, and we’re taking action to improve these areas to better serve our community as ECQ continues to grow and evolve.
This change also supports the future opening of ECQ Outlet in March 2026, which will bring 1,100 new car spaces, including ground-level and approximately 300 basement parking spaces.
Installation of the new parking system is expected to be completed and fully operational by the end of 2025. Parking will remain free until the launch of ECQ Outlet in 2026, and we’ll be sure to provide plenty of advance notice before any changes take place.
Key Features:
- Effortless Entry & Exit: Your number plate will be your pass, no need for paper tickets.
- Ample Parking Availability: Optimised turnover ensures more spaces when you visit.
- Free Parking: Free parking periods will still apply, and parking will be free after 6:00 pm.
How It Works:
1. Drive In: Cameras will automatically recognise your vehicle's registration number upon entry.
2. Enjoy Your Visit: No tickets required shop, dine, and relax at your leisure.
3. Drive Out: Your number plate will be scanned at exit for a seamless departure.
4. Payment: If your stay exceeds the free parking period, conveniently pay at the digital pay machines or at the exit gates.
What You Need to Know
Installation begins 28 July 2025 and will happen in stages over several months.
- From 28 July – for up to 6 weeks there will be some temporary changes to the way you enter and exit the centre from the southern access (Entry off the roundabout) including periods of closure.
- From 28 July – for up to 2 weeks the pram and accessible parking between The Shed and Hanmade’s Bakehouse will be development affected however temporary pram and accessible parking will be provided in the adjacent area.
- From mid-September to mid-November, there will be further upgrades affecting car park flow and the eastern access (Entry at Cable Place cul-de-sac).
While most of the car park will remain accessible, some temporary disruptions are expected during installation.
We’re working hard to minimise inconvenience. Traffic control personnel and clear signage will guide you throughout.
The new system is being introduced to help improve traffic flow, reduce misuse of car spaces, and make it easier for customers to find parking during busy times to manage increased visitation as the centre grows. ECQ Outlet will accommodate an additional 1,100 new parking spaces to ECQ.
To ensure the works are carried out safely and efficiently, ECQ has appointed Christie’s Civil, an experienced external contractor, to manage the installation and associated traffic changes on site.
Additionally, ECQ has partnered with Point Parking to manage the new ticketless parking system. Point Parking will be responsible for all aspects related to parking payments and license plate data.
During the installation period, there may be temporary changes to traffic flow and parking bay availability. Traffic controllers and signage will be in place to help guide you.
We will provide regular updates through the ECQ website, signage, and other communication channels to keep you informed.
It’s a good idea to allow a few extra minutes during the construction period, especially during peak times. While most of the car park will remain open, some areas may have temporary access changes. We'll keep you updated throughout the process so you can plan ahead.
These spaces will be temporarily reduced from mid-July to early August. Signage and staff will direct customers to the closest alternatives.
The new system will help reduce congestion and improve turnover, meaning more spaces will be available for ECQ customers.
Your number plate will be your pass. Cameras will automatically scan your vehicle upon entry and exit, so there’s no need for paper tickets or boom gates.
The system is anticipated to be operational by the end of 2025. Installation begins late July and will be managed by Christie’s Civil. Parking will remain free until early 2026. We’ll give plenty of notice before charging starts.
Parking will remain free for all visitors until paid parking rates begins in early 2026.
Disability Parking Permit holders will receive unlimited free parking at ECQ. Once the new ticketless parking system is live, we’ll share details on how to register your permit to ensure free access remains seamless.
Parking rates will be confirmed closer to launch and communicated clearly before the system goes live in early 2026.
You will be able to check your parking duration by entering your license plate number at any digital pay machines located within the centre.
There will be two easy ways to pay:
- At a digital pay machine by entering your licence plate number
- Using tap-and-go (payWave) at the exit gate
Digital pay machine locations will be confirmed closer to launch
Your licence plate is your ticket, so it’s important to remember it. We recommend taking a photo of it with your phone before entering the centre.
The system is secure, and all data is handled in accordance with the Point Parking Privacy Policy. Point Parking is responsible for handling all customer data related to your payments and licence plate data.
ECQ has partnered with Point Parking to manage the new ticketless parking system. Point Parking will be responsible for handling parking payments, license plate data, and all related customer support.
Our customer service team is available to assist. Call us on 9767 2840 or visit the Contact Us page for more support https://www.easterncreekquarter.shopping/contact-us
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